Refunds and Returns

This Refunds and Returns Policy applies to any and all products purchased from Del Mar Water excluding services. By purchasing any product from our website you agree to this Policy.

Del Mar Water reserves the right, to change, modify, add, or remove portions of this Policy, at any time. 

30-Day  Guarantee

We are confident that you will love our high-quality products but if you do not, we offer a 30-day money-back guarantee.

Return Policy

  1. You have 30 calendar days to return a product, which begins on the day your order is placed.
  2. All returns shipped back to Del Mar Water must first be authorized for a return and refund. Please do not ship any items to us without contacting us first.
  3. Please ensure that the product you are returning is repackaged with any accessories or shipping materials that were included when you received it. Incomplete items will not be refunded.
  4. You are responsible for the return shipping costs on all products and insuring the product during return shipping.
  5. Items that are damaged during installation by the customer or third-party cannot be returned for a refund or exchange. 
  6. Exchanges are only granted for factory defects.

How to Return a Product

  1. Email Del Mar Water at and request a return/refund or exchange. Please include the reason for the return.  
  2. Repackage the product with everything included in the package when you received the product.
  3. Include a copy of your initial order and highlight product that is being returned. Order number should be clearly visible.
  4. Your return must be received by our warehouse within 15 calendar days of the return/exchange confirmation (by email).
  5. Ship your product to the address that will be provided to you through email. You may use the carrier of your choice. 

Refunds & Exhanges

Once the product is received, we will authorize a full refund or exchange (purchase price excluding shipping and handling). 

  1. The package will be inspected to confirm that it contains everything included with the product.
  2. Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.
  3. Exchanges will shipped out within 3 business days. A confirmation email will be sent to you with shipping information.